Orders are processed and dispatched within 1–2 business days of payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next business day. You will receive a dispatch confirmation email with tracking information once your order has been collected by our courier.

We offer free standard delivery on all UK orders over £100. The discount is applied automatically at checkout.

• We currently deliver to all mainland UK addresses.
• Delivery to Scotland Highlands, Northern Ireland, Channel Islands, and Isle of Man may take 3–4 additional business days and may incur a small surcharge.
• We currently do not offer international shipping.

Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to the courier's tracking portal. Tracking updates are typically available within 24 hours of dispatch.

If a delivery is attempted and you are not available, the courier will leave a calling card with instructions on how to rearrange delivery or collect from a local depot. Parcels not collected within the courier's holding period will be returned to us, and we will contact you to arrange re-delivery (additional charges may apply).

If your order has not arrived within the estimated timeframe, please first check your tracking information. If the issue persists, contact us at andrewbarnes@brumzreseller.com and we will liaise with the courier on your behalf. A parcel is considered officially lost after 10 business days from the dispatch date, at which point we will offer a full refund or replacement.

If your parcel arrives visibly damaged, please photograph the packaging before opening, and then photograph any damaged items inside. Report to us within 48 hours of delivery at andrewbarnes@brumzreseller.com and we will resolve the matter promptly in line with our Refund Policy.